Refund policy

Sheekoe Exchange Policy

At Sheekoe, we are committed to ensuring our customers have an exceptional shopping experience. While we do not provide refunds, we gladly offer exchanges for eligible items to ensure you are fully satisfied with your purchase.

Exchange Eligibility Criteria

• Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Exchange requests must be submitted within 7 calendar days from the date of delivery.

Non-Eligible Items
Please note that certain categories, such as sale or clearance items, customized products, and any items marked as final sale, are not eligible for exchange.

Exchange Process
To request an exchange, please contact our Customer Care team at info@sheekoe.com, providing your order number and details of the item(s) you wish to exchange. Upon approval, you will receive detailed instructions on how to return the item to us.

Shipping and Handling Costs
Customers are responsible for all return shipping costs. We recommend using a tracked shipping service or purchasing shipping insurance to ensure the safe return of your item(s), as Sheekoe cannot be held responsible for items lost in transit.

Processing Time
Upon receipt and inspection of the returned item(s), we will proceed with the exchange. Please allow 7 business days for the exchange to be processed and the new item(s) shipped.

Product Availability
Exchanges are subject to the availability of the requested item(s). In the event the desired item is unavailable, store credit equivalent to the original purchase amount will be issued.

Thank you for your understanding and continued trust in Sheekoe. We are here to provide you with the best service and ensure your satisfaction.